Shipping Policy

Delivery Cost:

The delivery fee is calculated by the weight of the items, plus the delivery location. It will be automatically calculated at Checkout.

FREE delivery on orders $99 or over excludes items that are Big & Bulky or Gift Cards

 

Delivery time frame 

 

Standard Delivery  

National delivery within 2-7 business days. Regional areas will take longer.

95% of our orders are dispatched the next business day once payment has been approved. You will be notified via an email with your unique ‘Delivery Number’ and Delivery details. You will also receive the Carrier’s details and their estimated transit time to your address.  Be sure to check your junk/ spam folder in case it lands there!

 

National Express Delivery 

Order (payment received) by 2pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer.

 

Delivery Destination:

Delivery is currently available within Australia only. International delivery is not available

 

Signature on Delivery

In order to successfully deliver products to you, we require signature on delivery unless you give authority to leave notice before the shipment. If no-one is available at the delivery address or there is limited access to the delivery address, a card will be left advising information for re-delivery or collection.

 

Big and Bulky Delivery

Big and Bulky refers to the delivery of large items including Steel Pools, Spas and Boats and etc.

You must be at the delivery address to receive the products on the agreed date as agreed between you and the delivery agent. In the case you are not home to receive your delivery, a notification card will be left at the address for you to arrange re-delivery. Extra delivery fees may occur.